Please contact the rental location where you returned your rental vehicle and they will let you know be best course for returning the keys. The phone number of the rental location is printed on the Rental Agreement.
Otherwise you can find various location information on our Budget Rental Locations in New Zealand page.
If you're involved in an accident, please do the following:
For your protection, you should not admit liability under any circumstances.
Budget may send email offers to customers who request however, If you no longer wish to receive email offers from Budget a please click the "unsubscribe" link at the bottom of the email.
If you've left an item behind, phone the Budget location where you returned your vehicle. The phone number for the location is listed on your Rental Agreement or check our Budget Rental Locations page for a full list
Yes, the renter is solely responsible for any parking tickets or traffic violations incurred during the rental period.
Refer to the Budget New Zealand Terms & Conditions for more information.
Budget offers three options for fuel:
The prepaid fuel option allows the renter the option of purchasing a full tank of fuel at a price competitive with the prevailing local service station rates for regular unleaded petrol. This eliminates the need to refill the tank before the vehicle is returned. There is no credit given for fuel remaining in the vehicle at the time the vehicle is returned so the renter should return the vehicle with as little fuel remaining as possible. The prepaid fuel purchase option must be selected at the beginning of the rental.
If the rental vehicle has a mechanical breakdown, is involved in an accident, or is damaged, you must immediately contact Budget Rent a Car to report the details.
Contact Budget Toll Free - 0800 58 58 58.
After Hours Toll Free - 0800 500 222.
Please have the following details ready:
Fastbreak/Rapidrez # (Incl. Corporate Fastbreaks)
Are you a Budget Fastbreak or Rapidrez member? Please enter your six-character number and surname in this field. Corporate Fastbreak members should also enter there six-character number and surname in this field.
Corporate Account or BCD#
If youre a member of an organisation or company that partners with Budget, that organisation may have Direct PIN, OTTO or ACTO number. Add this number into the field shown.
A BCD (Budget Customer discount promotion code) is a 7 character code used for special offers that may be found in a variety of places in advertisements, on our deals page or emailed to you as part of our special E-newsletter offers. Enter the BCD into the BCD field; remember to check any terms and conditions applicable to the offer before you enter the BCD number.
Frequent Flyer or FlyBuys member
If youre a Frequent Flyer member of FlyBuys member you may earn points on your rental charges, select the program you are a member of and enter your membership number and we will automatically credit your frequent flyer of FlyBuys membership with the applicable points after your rental has been completed.
Motoring Association member
If you are a member of an Australian motoring association you may be eligible to receive discounted rates from Budget. Please enter your membership number in this field.
Coupon or Discount number
Coupon or Discount numbers may be found in a variety of places in advertisements, on our deals page or emailed to you as part of our special E-newsletter offers. Enter the coupon number in the coupon/discount field. The value of the coupon will be attached to your reservation for reference. It will not be applied to the rental until you pick up the vehicle.
Enter your travel agency IATA or Budget assigned number in this field.
Budget New Zealand does not offer rentals of commercial vehicles to anyone under the age of 21