Customer advice regarding the Coronavirus

At this time when the world is recovering and starting to reopen, we wanted to let you know that we are vigilantly implementing enhanced protocols to ensure your safety, as well as flexibility of your rental bookings.

The safety of our customers and staff is of paramount importance to us and we are closely monitoring the news, information, advice and guidance from the World Health Organisation and local authorities regarding the spread of the Coronavirus. Our focus is to ensure we meet customer needs while doing our part to keep you and our employees safe.

Can I rent a vehicle now Auckland is on Alert Level 2?

Yes, you can rent a vehicle anywhere in New Zealand including Auckland, however social distancing requirements of 2m should be observed at all times. Please always observe the rules of proper hygiene, such as thoroughly washing your hands and/or using hand sanitiser when it is available, and taking note of where you are travelling and where you may stop.

Can I reserve a vehicle with flexibility to change or cancel?

To travel with complete flexibility, select the Pay at Counter option. This option offers free modifications or cancellations at any time.

What steps is Budget taking to ensure my collection and drop off is safe and my vehicle is sanitised?

The Budget Worry-Free Promise is the assurance that we’ve taken countless safety measures to make the experience safe for everyone.

We have enhanced our cleaning protocols, including utilising disinfectant that protects our customers and employees against pathogens. All vehicles are cleaned before every rental, paying special attention to high touch point surfaces such as the steering wheel, indicators, dashboard, hand grips, in-car entertainment controls, cup holders, keys, centre consoles, and all door handles, both inside and out.

The Worry-Free Promise allows customers to pick up and drop off vehicles with minimal contact. Paperless rental agreements have been instated, and upon returning the vehicle customers will receive their booking receipt via email.

Find out more about the Budget Worry-Free Promise including the safety and vehicle protocols here.

What should I do if I have already made a booking, but it’s impacted by the Coronavirus?

For increased flexibility on all bookings, you can change or cancel, without fees, any reservations in New Zealand and Australia for rentals due to start before 1 March 2021.

To make any changes, please contact our reservations team reservations@budget.co.nz or call 0800 58 58 58.

Updated: 18 September 2020