CUSTOMER SERVICES CUSTOMER SERVICES

All Budget New Zealand rentals are covered by our standard Rental Terms & Conditions.

Please contact the rental location where you returned your rental vehicle and they will let you know be best course for returning the keys. The phone number of the rental location is printed on the Rental Agreement.

Otherwise you can find various location information on our Budget Rental Locations in New Zealand page.

If you're involved in an accident, please do the following:

• Stop and check if anyone has been injured.
• Give all the practical help you can and call an ambulance (dial 111).
• Immediately notify the nearest Budget rental location (refer to the Rental Agreement for contact information).
• If Police Officers have not attended the accident, and injury is involved, you must contact the Police within 24 hours and notify them of the accident.
• If the accident involves damage to property (e.g. a farmer's fence) and the owners cannot be located, contact the Police within 48 hours.
• Fill in the Budget Accident Report Form, located in the vehicle's glove box. Include the name, address, vehicle registration number, and the insurance company of any other person involved.

For your protection, you should not admit liability under any circumstances.

Budget may send email offers to customers who request however, If you no longer wish to receive email offers from Budget a please click the "unsubscribe" link at the bottom of the email.

If you've left an item behind, phone the Budget location where you returned your vehicle. The phone number for the location is listed on your Rental Agreement or check our Budget Rental Locations page for a full list

Yes, the renter is solely responsible for any parking tickets or traffic violations incurred during the rental period.

Refer to the Budget New Zealand Terms & Conditions for more information.

Budget offers three options for fuel:

• Return the vehicle with the same amount of fuel as when rented and no refueling fees will apply
• Return the vehicle with less fuel than when rented and pay a refueling service charge for the fuel used. The refueling service charge is a rate higher than the local retail fuel prices. The latest refuelling service rate will be shown on your rental agreement and is subject to GST.
• Purchase the prepaid fuel option

The prepaid fuel option allows the renter the option of purchasing a full tank of fuel at a price competitive with the prevailing local service station rates for regular unleaded petrol. This eliminates the need to refill the tank before the vehicle is returned. There is no credit given for fuel remaining in the vehicle at the time the vehicle is returned so the renter should return the vehicle with as little fuel remaining as possible. The prepaid fuel purchase option must be selected at the beginning of the rental.

If the rental vehicle has a mechanical breakdown, is involved in an accident, or is damaged, you must immediately contact Budget Rent a Car to report the details.

Contact Budget Toll Free - 0800 58 58 58.

After Hours Toll Free - 0800 500 222.

Please have the following details ready:

• Make, model or colour of vehicle
• Registration number
• Budget Rental Agreement number
• Exact location of vehicle and nature of breakdown or damage
• Contact phone number (if applicable)

All rentals are sent an e-receipt to the email associated with the rental. Please check your inbox or spam folder, or if you would like a different way of obtaining the e-receipt, you can download a tax invoice here within 72 hours of returning your vehicle. If you're having trouble downloading your invoice, please email us your name and rental agreement/reservation number and we'll email you a copy within 48 hours. If you need assistance in understanding your invoice, please contact Customer Service.