Some Budget rental locations in New Zealand are operated by or for the company. Others are operated by franchised independent licensees who own their own fleet of cars. Although each of these licensee locations strives to offer the same high level of quality and service, occasionally licensee-owned locations do not participate in some Budget promotions, special pricing activities, or company programs. In addition, licensee rental terms & conditions may vary from those at corporate Budget locations.
An Agency Operator is contracted to run and manage the growth and success of a designated Budget location on behalf of the company using corporate-owned cars. Agency operations may use the agent's premises or premises controlled by the company. Unlike a franchise licensee that requires a significant capital expenditure and payment of ongoing royalties. An Agency Operator employs their own staff, but is authorized to rent Budget vehicles, for which the operator earns a commission.
If you plan to return your vehicle outside of normal location operating hours (either before or after normal business hours), please make specific arrangements by calling the rental location where you are going to pick up or return your vehicle.
Alternatively, you can contact Budget Reservations to check if this is possible at your requested rental location. Phone 0800-283-438 (toll free) or +64 9 529 7784.
If you anticipate a delay in picking up your rental vehicle, please notify us as soon as possible by calling Budget Reservations toll free on 0800 58 58 58 or +64-9-529-7784. Most Budget airport locations will remain open to meet incoming customers who have made advance reservations and who have encountered flight delays. If a customer is delayed, it is our policy to honour a reservation up to 16 hours beyond the stated pick-up time.
Depending on how late the vehicle is returned, additional charges may apply.
Most Budget rentals are based on a 24-hour day, so a vehicle rented at 10AM for a one-day rental is due back at 10AM the next day. However, there is a 59-minute grace period on late returns, so if the vehicle is returned within the 59-minute grace period, there will not be any additional hourly rate charge.
Beyond the 59-minute period, an hourly rate will apply from the scheduled return time and accumulate until it equals the rate of an additional day.
Charges for optional services such as Loss Damage Waiver are charged as full days after the 59-minute grace period.
Please Note: If your rental includes a 'special offer' coupon or has specially discounted rates applied and the vehicle is returned outside the terms stipulated on the offer or rate code, the total rental may be charged at a higher applicable rate.
No, you are not permitted to smoke in a Budget rental vehicle. All vehicles in our New Zealand fleet are designated as no-smoking vehicle.
Cleaning charges may apply if the vehicle is returned in an excessively dirty condition that requires extra cleaning or deodorizing. This includes, but is not limited to, spillage of fluids, food, vomit, other stains, and unpleasant odours including cigarette smoke.