1. I want to change the optional protections & coverages I have on my profile; what do I do?

    To update your Fastbreak or Wizard profile, contact the Budget Database team:

    Email - database@budget.co.nz

    Phone - 0800 200 073 (Toll Free)

  2. What motor vehicle insurance do I receive with Budget New Zealand?

    Motor Vehicle Insurance (MVI) is compulsory in New Zealand and is included in most rates.
  3. In case of an accident, what excess am I liable for?

    Most Budget rates in New Zealand include Motor Vehicle Insurance (MVI), which covers part of your liability (as long as you comply with the terms of the Budget Rental Agreement) in respect of loss and certain specified damage to the Budget vehicle and / or Third Party Property which occurs through the use of the vehicle.

    However, an excess still applies (unless otherwise stipulated) if there is loss or damage to the Budget vehicle or Third Party Property. This is the amount you contribute towards a claim payment if loss or damage is caused to the Budget vehicle and / or Third Party Property.

    The excess amount varies depending on age of renter, type of vehicle, rental location, and rate.

    Further details can be found on our Insurance Protections page.

  4. How can I reduce the excess?

    The excess in most cases can be reduced by payment of a daily Excess Reduction Fee (ERF) at the time of rental and cannot be prepaid.

    This is not an insurance, but an optional coverage which reduces your excess liability. You are not obligated to purchase Excess Reduction (ER), however, for peace of mind motoring it is recommended.

  5. What should I do if I have an accident in a Budget rental vehicle?

    If you're involved in an accident, please do the following:

    • Stop and check if anyone has been injured.
    • Give all the practical help you can and call an ambulance (dial 111).
    • Immediately notify the nearest Budget rental location (refer to the Rental Agreement for contact information).
    • If Police Officers have not attended the accident, and injury is involved, you must contact the Police within 24 hours and notify them of the accident.
    • If the accident involves damage to property (e.g. a farmer's fence) and the owners cannot be located, contact the Police within 48 hours.
    • Fill in the Budget Accident Report Form, located in the vehicle's glove box. Include the name, address, vehicle registration number, and the insurance company of any other person involved.

    For your protection, you should not admit liability under any circumstances.

Are you a Budget Fastbreak or Rapidrez member? Please enter your six-character number and surname in this field. Corporate Fastbreak members should also enter there six-character number and surname in this field.

If youre a member of an organisation or company that partners with Budget, that organisation may have Direct PIN, OTTO or ACTO number. Add this number into the field shown.

A BCD (Budget Customer discount promotion code) is a 7 character code used for special offers that may be found in a variety of places in advertisements, on our deals page or emailed to you as part of our special E-newsletter offers. Enter the BCD into the BCD field; remember to check any terms and conditions applicable to the offer before you enter the BCD number.

If youre a Frequent Flyer member of FlyBuys member you may earn points on your rental charges, select the program you are a member of and enter your membership number and we will automatically credit your frequent flyer of FlyBuys membership with the applicable points after your rental has been completed.

If you are a member of an Australian motoring association you may be eligible to receive discounted rates from Budget. Please enter your membership number in this field.

Coupon or Discount numbers may be found in a variety of places in advertisements, on our deals page or emailed to you as part of our special E-newsletter offers. Enter the coupon number in the coupon/discount field. The value of the coupon will be attached to your reservation for reference. It will not be applied to the rental until you pick up the vehicle.

Enter your travel agency IATA or Budget assigned number in this field.

Budget New Zealand does not offer rentals of commercial vehicles to anyone under the age of 21