1. What is a Licensee or Agency Operator?


    Some Budget rental locations in New Zealand are operated by or for the company. Others are operated by franchised independent licensees who own their own fleet of cars. Although each of these licensee locations strives to offer the same high level of quality and service, occasionally licensee-owned locations do not participate in some Budget promotions, special pricing activities, or company programs. In addition, licensee rental terms & conditions may vary from those at corporate Budget locations.

    Agency Operator:

    An Agency Operator is contracted to run and manage the growth and success of a designated Budget location on behalf of the company using corporate-owned cars. Agency operations may use the agent's premises or premises controlled by the company. Unlike a franchise licensee that requires a significant capital expenditure and payment of ongoing royalties. An Agency Operator employs their own staff, but is authorized to rent Budget vehicles, for which the operator earns a commission.

  2. Does Budget New Zealand allow pets or animals in vehicles?

    Budget New Zealand does not allow pets or any other animals, with the exception of guide dogs for visually impaired people, to be transported in our rental vehicles.


  3. Can I return a vehicle to the location before or after business hours?

    If you plan to return your vehicle outside of normal location operating hours (either before or after normal business hours), please make specific arrangements by calling the rental location where you are going to pick up or return your vehicle.

    Alternatively, you can contact Budget Reservations to check if this is possible at your requested rental location. Phone 0800-283-438 (toll free) or +64 9 529 7784.

  4. Can Budget pick me up or deliver the rental vehicle to me?

    Where possible, Budget provides free local pick-up and delivery from any hotel or motel within five kilometres of a Budget location.

    Please contact the rental location to confirm if this service is possible.

  5. Where can I find the hours of operation for a specific Budget location?

    Hours of operation vary by location and day of the week. To find opening hours for a location go to Budget Rental Locations in New Zealand and search for the rental location.
  6. What if I'm late picking up my Budget rental vehicle?

    If you anticipate a delay in picking up your rental vehicle, please notify us as soon as possible by calling Budget Reservations toll free on 0800 58 58 58 or +64-9-529-7784. Most Budget airport locations will remain open to meet incoming customers who have made advance reservations and who have encountered flight delays. If a customer is delayed, it is our policy to honour a reservation up to 16 hours beyond the stated pick-up time.
  7. Are there additional charges for returning a Vehicle late?

    Depending on how late the vehicle is returned, additional charges may apply.

    Most Budget rentals are based on a 24-hour day, so a vehicle rented at 10AM for a one-day rental is due back at 10AM the next day. However, there is a 59-minute grace period on late returns, so if the vehicle is returned within the 59-minute grace period, there will not be any additional hourly rate charge.

    Beyond the 59-minute period, an hourly rate will apply from the scheduled return time and accumulate until it equals the rate of an additional day.

    Charges for optional services such as Loss Damage Waiver are charged as full days after the 59-minute grace period.

    Please Note: If your rental includes a 'special offer' coupon or has specially discounted rates applied and the vehicle is returned outside the terms stipulated on the offer or rate code, the total rental may be charged at a higher applicable rate.

  8. Does Budget offer maps and driving directions?

    Budget New Zealand provide free road maps with all rentals. We also have portable GPS Navigation units for rent and these offer updated maps with audible, turn-by-turn directions.

    And of course, our counter staff will be happy to assist with directions and travel information.

  9. Can I specifically reserve a no-smoking vehicles?

    All vehicles in our New Zealand fleet are designated as no-smoking vehicle.
  10. Can I smoke in a Budget rental vehicle?

    No, you are not permitted to smoke in a Budget rental vehicle. All vehicles in our New Zealand fleet are designated as no-smoking vehicle.

    Cleaning charges may apply if the vehicle is returned in an excessively dirty condition that requires extra cleaning or deodorizing.  This includes, but is not limited to, spillage of fluids, food, vomit, other stains, and unpleasant odours including cigarette smoke.

  11. Can I take an Budget vehicle off-road?

    Budget vehicles may only be driven on paved roads. Off-road driving is prohibited.
  12. Can I pick up my vehicle at one location and return it at another?

    No, Budget commercial vehicles must be returned to their pick up location.

  13. Can I park my own car at the Budget location when I pick up my rental?

    No, you will need to arrange your own parking.

    Unfortunately, Budget is unable to provide parking for personal vehicles while the owners of those vehicles are renting a vehicle.

  14. After I pick up a rental vehicle, may I change the time and place I plan to return it?

    Budget rental vehicles are due back at the date and time specified on the rental agreement.

    If you need to extend your rental or modify the rental details, you must call the rental location directly. The location's phone number is printed on your rental agreement.

    For further information phone Budget Reservations - 0800 283 438.

  15. Do Budget vehicles come equipped for winter?

    All Budget vehicles are equipped with all-weather / all-season tires.

    Snow tires are not available. Snow chains are only available on request from certain locations during winter months.

  16. What are Airport Concession Recovery Fees?

    Airport Concession Recovery Fees are charged by airport authorities and may apply to rentals starting from or finishing at airport locations.

    This fee is added to your rental charges, collected by Budget, and then remitted to the applicable airport authority.

  17. Can I reserve a specific make or model of vehicle?

    Unfortunately, due to the dynamic nature of our rental fleet it is not possible to request a specific make or model of vehicle.

    Examples of the current Budget vehicle fleet can be found in the Vehicle Guide, but the makes and models shown are for demonstration purposes only.

    Budget is unable to guarantee a specific make or model. vehicle groups and models may vary by location and may not be available at all Budget locations.

  18. Where can't I drive a Budget rental vehicle?

    In New Zealand you are prohibited from driving a rental vehicle on the following:

    • Skipper's Canyon (Queenstown)
    • Ninety Mile Beach (Northland)
    • Any unformed roads, including beaches, i.e. roads other than tarseal and metal.

    Please refer to the Budget Rental Terms & Conditions for further information on road exclusions.

Are you a Budget Fastbreak or Rapidrez member? Please enter your six-character number and surname in this field. Corporate Fastbreak members should also enter there six-character number and surname in this field.

If youre a member of an organisation or company that partners with Budget, that organisation may have Direct PIN, OTTO or ACTO number. Add this number into the field shown.

A BCD (Budget Customer discount promotion code) is a 7 character code used for special offers that may be found in a variety of places in advertisements, on our deals page or emailed to you as part of our special E-newsletter offers. Enter the BCD into the BCD field; remember to check any terms and conditions applicable to the offer before you enter the BCD number.

If youre a Frequent Flyer member of FlyBuys member you may earn points on your rental charges, select the program you are a member of and enter your membership number and we will automatically credit your frequent flyer of FlyBuys membership with the applicable points after your rental has been completed.

If you are a member of an Australian motoring association you may be eligible to receive discounted rates from Budget. Please enter your membership number in this field.

Coupon or Discount numbers may be found in a variety of places in advertisements, on our deals page or emailed to you as part of our special E-newsletter offers. Enter the coupon number in the coupon/discount field. The value of the coupon will be attached to your reservation for reference. It will not be applied to the rental until you pick up the vehicle.

Enter your travel agency IATA or Budget assigned number in this field.

Budget New Zealand does not offer rentals of commercial vehicles to anyone under the age of 21